Pak3x Privacy Policy – How We Handle Your Personal Data

1 Introduction

This Privacy Policy ("Policy") explains how Pak3x ("we", "us", "our") collects, uses, stores, and protects personal information relating to players ("you", "your") who use the Pak3x platform at pak3x.bet ("Platform"). It applies to every Pakistani player who registers an account, deposits funds, or interacts with any part of the Platform.

Pak3x takes the privacy of its players seriously. We understand that Pakistani players are sharing financial and identity information with us as part of the account registration and verification process, and we treat that information with the care it deserves.

By registering on Pak3x, you consent to the collection and use of your personal data as described in this Policy. This Policy should be read alongside our Terms and Conditions. If there is a conflict between the two documents on a privacy matter, this Policy takes precedence.

We may update this Policy from time to time. When material changes are made, registered players will be notified via email or in-platform notification. The "Last Updated" date at the top of this page shows when the current version came into effect.

2 What Data We Collect

Pak3x collects only the personal data necessary to operate your account and deliver the Platform's services. The categories of data we collect are:

Registration & Identity Data

• Full name as it appears on your national identity document
• Date of birth
• Pakistani mobile phone number
• Email address
• Residential address in Pakistan

Identity Verification Data

• Copy of Computerised National Identity Card (CNIC) or valid Pakistani passport
• Any additional documents requested during enhanced due diligence checks

Financial & Transaction Data

• Payment method details (mobile wallet number, bank account information, or card details as applicable)
• Deposit history and amounts
• Withdrawal history and amounts
• Bonus usage history

Gaming Activity Data

• Games played, bet amounts, win/loss records
• Session duration and frequency
• Responsible gaming settings you have applied to your account

Technical Data

• IP address at login
• Device type, operating system, and browser version
• Device identifier (used for fraud detection)
• Connection type and mobile network

Communications Data

• Records of communications between you and Pak3x support
• Email correspondence and live chat transcripts

3 How We Collect Your Data

Pak3x collects personal data through the following methods:

• Directly from you during account registration, identity verification, deposit and withdrawal requests, and communications with our support team.
• Automatically when you use the Platform – technical data such as IP address, device type, and session behaviour is collected as a natural part of platform operation.
• From payment processors – when you use Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card payments, the payment processor confirms transaction details to Pak3x for account credit purposes.
• From identity verification providers – where Pak3x uses third-party services to assist with CNIC or document verification, those providers may return confirmation data to Pak3x.
• Through cookies and similar technologies – as described in Section 7 of this Policy.

Pak3x does not purchase personal data from data brokers or list providers. All data we hold about you originated from your use of the Platform or from service providers engaged directly to support Platform operations.

4 Why We Use Your Data (Legal Bases)

Pak3x uses your personal data for the following purposes, each with a corresponding legal basis:

Where Pak3x relies on consent as the legal basis (for example, marketing communications), you can withdraw that consent at any time by updating your notification preferences in account settings or by contacting support.

5 Who We Share Your Data With

Pak3x does not sell your personal data. We share data with third parties only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, bank partners, Visa/Mastercard network): To process your deposit and withdrawal transactions. These processors handle your payment data under their own privacy frameworks and security standards.
• Identity verification providers: Where Pak3x engages a third-party service to assist with CNIC or document verification, the minimum necessary data is shared for that purpose only.
• Fraud detection and security providers: Technical data including IP addresses and device identifiers may be shared with anti-fraud systems that help protect all players on the Platform from bad actors.
• Cloud hosting and infrastructure providers: Pak3x uses cloud infrastructure to host the Platform. These providers store data on Pak3x's behalf under strict data processing agreements and have no right to use the data independently.
• Regulatory and law enforcement bodies: Where Pak3x is required by law, court order, or regulatory directive to disclose player information, we will do so. Where legally permitted, Pak3x will notify you of such a disclosure.
• Professional advisers: Lawyers, accountants, and auditors engaged by Pak3x may access relevant data in the course of providing professional services, under confidentiality obligations.

6 Data Storage & Security

Pak3x stores player personal data on secure cloud infrastructure with data centres that operate to internationally recognised security standards. The following technical and organisational measures are in place to protect your data:

• Encryption in transit: All data moving between your device and Pak3x servers is encrypted via TLS 1.2 or higher.
• Encryption at rest: Stored personal data and financial records are encrypted using AES-256 encryption.
• Access control: Database access requires multi-factor authentication. Access logs are maintained and reviewed. Only staff with a genuine operational need can access personal player data.
• Penetration testing: Pak3x conducts regular security assessments of its infrastructure and application layer to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a data security breach affecting personal data, Pak3x will notify affected players within 72 hours of becoming aware of the breach, describing what happened, what data was affected, and what steps are being taken.

Despite these measures, no internet-based service can guarantee absolute security. Pak3x strongly recommends that players use a strong, unique password for their Pak3x account, enable two-factor authentication where offered, and never share login credentials with others.

7 Cookies & Tracking Technologies

Pak3x uses cookies and similar technologies on the Platform. A cookie is a small text file placed on your device when you visit a website. Here is what Pak3x uses cookies for:

• Essential cookies: Required for the Platform to function. These maintain your logged-in session, remember your language and currency preferences, and protect against cross-site request forgery. You cannot opt out of essential cookies without disabling Platform access entirely.
• Functional cookies: Remember your preferences across sessions (for example, which game lobby view you prefer). These are not essential but improve your experience.
• Analytics cookies: Help Pak3x understand how players use the Platform – which pages are visited most, where players encounter difficulties, and how navigation flows are used. This data is aggregated and not linked to individual player identities for analytics purposes.
• Fraud detection identifiers: Device identifiers stored locally on your device help our security systems recognise your device across sessions and identify anomalous login behaviour that may indicate account compromise or fraudulent access.

Pak3x does not use third-party advertising cookies or allow external advertising networks to track your behaviour on the Platform. You can manage cookie preferences through your browser settings. Disabling cookies beyond essential session cookies may affect Platform functionality.

8 Your Data Rights

As a Pak3x player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or email at support@pak3x.bet.

9 Data Retention

Pak3x retains personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Active account data: Retained for the duration of your account's existence on Pak3x.
• Identity verification documents (CNIC/passport copies): Retained for a minimum of 5 years from account closure, as required by anti-money laundering regulations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by financial record-keeping obligations.
• Customer support communications: Retained for 3 years from the date of the last interaction, to allow reference in the event of follow-up queries or disputes.
• Technical and analytics data: Typically retained for 12 months in identifiable form, after which it may be aggregated or anonymised for platform improvement purposes.
• Marketing consent records: Retained for 3 years from the date consent was given or last renewed.

When data reaches the end of its retention period and no legal obligation requires further retention, Pak3x securely deletes or anonymises the data. Secure deletion means the data is rendered irrecoverable and cannot be linked back to you.

10 Contact & Complaints

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Pak3x has handled your personal information, please contact us through one of the following channels:

• Live Chat: Available 24/7 via the chat icon on any page of the Platform
• Email: support@pak3x.bet

Please mark privacy-related emails with the subject line "Privacy Request" so they are directed to the appropriate team promptly. Pak3x will acknowledge privacy requests within 5 business days and aim to resolve them within 30 calendar days.

If you are not satisfied with how Pak3x has handled a privacy concern after raising it with us directly, you have the right to escalate your complaint to the relevant data protection authority. Pak3x will cooperate fully with any such regulatory process.